General Manager - Sheraton Port Moresby Stanley Hotel & Suites, Marriott Bonvoy

Marriott Bonvoy

Location:

Papua New Guinea, Port Moresby

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The General Manager will oversee the Sheraton Port Moresby Stanley Hotel & Suites, ensuring operational excellence, customer satisfaction, and profitability. The role involves strategic planning, team leadership, and maintaining strong relationships with owners and guests.

Job Responsibility:

Stays current with industry trends and monitors strengths and weakness of competition
explores new business opportunities
develops business plans designed to maximize property customer satisfaction, profitability, and market share
ensures property business plans are aligned with the hotel’s business strategies
translates Marriott global strategic plan into one that can be executed on property
Executes business plans designed to maximize property customer satisfaction, profitability, and market share
ensures that property business plans and employees are aligned with business strategies
holds property leadership team accountable for successful delivery of business plans
experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability
evaluates the success of property business strategies to inform future business plan enhancements
continually ensures business plans and actions have a positive impact on property performance
Works closely with Sales and Marketing team to develop revenue generating strategies for property
identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team
validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals
verifies that property leaders understand and leverage Marriott demand engines to full potential
augments guest preference for property through booking ease and quality interactions with sales force
Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement
coaches Executive Committee by providing specific feedback and holds them accountable for performance
creates learning and development opportunities for employees
creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations
ensures all managers are doing the same for their direct reports
identifies resource needs to strengthen property team
creates succession plans for future job openings
actively supports the staffing process
ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance
Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction
analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals
uses business information to identify indicators of product and service successes and opportunities for improvement
integrates business information into business plans
Verifies that all employees are treated fairly, and with respect
builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines
makes self-available to employees (“open door policy”)
verifies that pay and benefits are appropriate for labor market
celebrates the success of employees in a public way
works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed
Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction
established revenue strategy that supports the hotel’s positioning in local market
ensures demand forecasting and sound revenue practices are in place to maximize yield
identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies
controls labor and capital expenses
Builds strong rapport with property owners through proactive and on-going communication
keeps owner informed of brand initiatives and guest experiences
provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data
manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both
develops and effectively promotes ideas for improving property service and profitability to ownership
Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property
utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery
emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations
establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers
anticipates needs of large groups or high profile guests in order to deliver flawless service
verifies that products, services, and events attain the appropriate publicity (“PR buzz”)
Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards
conducts both routine and short-notice quality assurance audits with specific departments
holds employees accountable for performing audits on a regular basis
conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations
validates that employees are appropriately trained and performing to standard

Requirements:

10+ years of progressive experience in hotel industry preferred and prior GM experience in similar size hotels
Excellent food & beverage, event management, rooms operations, revenue management, human resources and quality assurance skills, including experience with strategic planning, budgeting, negotiating and interpreting contracts, SOPs, and project management
Demonstrated ability to operate in a matrix organization and leverage centralized organizational resources
Ability to independently manage multiple projects simultaneously
Demonstrated ability to deliver results in adverse conditions when faced with complexity and ambiguity
Experience evaluating business trends and risks and successfully developing/implementing new business programs and strategies that enhance multi-unit business performance while mitigating business concerns
Track record of creating positive and influential owner relationships

Nice to have:

Ability to creatively execute against strategy and drive results
can create unique guest experiences and maximize revenue within the brand framework
Strong organization skills
Financial management and analytical skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting, and capital expenditure planning
Ability to evaluate business trends, determine applicability, and modify business strategies accordingly
Ability to manage customer preference, loyalty, and engagement
Ability to take constructive action without relying on directions from others
Ability to network and build relationships to grow the business
Strong problem-solving skills
encourages new innovative solutions when appropriate
Strong communication skills (verbal, listening, writing, presentation)
Effective influence, consensus building, and negotiation skills
Ability to effectively manage and support change
Strong associate relations and customer relations skills
Proven success in talent management and manpower decisions

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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