General Manager, The Ritz-Carlton, St. Louis, Marriott Bonvoy

Marriott Bonvoy

Location:

United States, St. Louis

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

229000.00 - 284000.00 USD / Year

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Job Description:

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both The Ritz-Carlton and property ownership. Verifies the implementation of The Ritz-Carlton brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increasing profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position verifies that The Ritz-Carlton sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of The Ritz-Carlton and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents The Ritz-Carlton in all leadership actions.

Job Responsibility:

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both The Ritz-Carlton and property ownership
Verifies the implementation of The Ritz-Carlton brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increasing profit and market share
Holds property leadership team accountable for strategy execution, and guides their individual professional development
Verifies that The Ritz-Carlton sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand
Verifies that the objectives and goals of The Ritz-Carlton and property owners work together to achieve brand positioning and success
Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results
The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers
Represents The Ritz-Carlton in all leadership actions

Requirements:

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area
OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area
Preferred: 10 or more years’ experience in a senior management position of a Four Star/Four Diamond hotel minimally
Ability and willingness to work flexible hours including weekends, holidays and late nights
Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance

Nice to have:

10 or more years’ experience in a senior management position of a Four Star/Four Diamond hotel minimally
Ability and willingness to work flexible hours including weekends, holidays and late nights
Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance

What we offer:

Bonus program
Restricted stock units/stock grants
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off (including sick leave where applicable)
Life insurance
Group disability insurance
Travel discounts
Adoption assistance
Paid parental leave
Health savings account (except for positions based out of or performed in Hawaii)
Flexible spending accounts
Tuition assistance
Pre-tax commuter benefits
Other life and work wellness benefits
May include other incentives such as stock awards and deferred compensation plans

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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General Manager, The Ritz-Carlton, St. Louis