Global Regulatory Client Outreach, Citi

Citi

Location:

United Kingdom, Belfast

Category:

Finance

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Client Outreach team services Citi’s clients globally in relation to reviewing regulatory reporting submissions globally. The team sits within the Regulatory Operations group which is a centralized unit within ICG O&T that is responsible for the implementation and oversight of regulatory reporting, including exception management and risk mitigation across swap dealer reporting.

Job Responsibility:

Manage day-to-day communication with clients, partnering with internal regulatory reporting teams to understand issues and communicate effectively
Direct point of contact for clients with accountability to ensure all client queries related to regulatory reporting issues are addressed efficiently and effectively
Responsible for root cause analysis of client issues through liaising with internal Subject Matter Experts, understanding the problem(s) and communicating them in a client friendly manner to the end stakeholder
Work collaboratively across time zones to provide the best service to clients and partner with implementation teams to develop and continually improve our controls
Accountable for the ongoing data remediation and the underlying client satisfaction of those data points including data analysis using Excel and basic formulas (VLookup, Concatenate, etc)
Accountable for establishing new controls and maintaining these controls to ensure Citi provides a pro-active approach to engaging with clients to remediate regulatory reporting issues
Ability to build and maintain relationships with multiple teams internally and externally to ensure that queries are understood and addressed in a timely manner
Creation, maintenance and enhancements of procedures and process documents to ensure services are being provided to clients in the most efficient way possible
Identification and tracking of risks and issues, ensuring appropriate escalation processes and timelines are followed, ensuring that we deliver improvements to our regulatory reporting obligations
Responsible for generating MIS, to ensure appropriate levels of transparency are provided to the wider Regulatory Operations group & relevant stakeholders.

Requirements:

Previous financial services or customer relationship experience is desirable
Self-starting, enthusiastic, professional and results oriented
Consistent interaction with external clients to facilitate partnering across Markets to remediate regulatory issues identified
Conducting root cause analysis on trade submissions to identify errors, creation of daily MIS and oversight of end-to-end remediation of these items
Data analysis skills and intermediate proficiency with Excel
Proven client service track record
Experience in leading and driving process improvements/client initiatives to achieve better client service
Excellent communication skills (verbal, written, presentation) and ability to liaise with external clients and establish effective working relationships and partner across the organization with a clear orientation
Proven analytical, problem-solving and decision-making skills, capable of managing and resolving conflict with clients
Ability to create and deliver presentations to senior levels of management
Strong organization and multi-tasking skills
Flexibility to handle multiple tasks and changing priorities along with a desire to work in a dynamic environment is key
Strong interpersonal skills to develop relationships both internally and externally to collaborate effectively
Ability to influence individuals who do not directly work for you
Strong risk management and control mindset
GCSE English & Maths.

Nice to have:

Previous financial services or customer relationship experience
Proven client service track record
Experience in leading and driving process improvements/client initiatives to achieve better client service.

What we offer:

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance-related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources.

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Global Regulatory Client Outreach