Global Support Executive, HSBC

HSBC

Location:

Malaysia, Kuala Lumpur

Category:

Finance

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Direct Custody and Clearing (DCC) Corporate Actions is an asset servicing function mainly providing services to institutional clients and retail clients in a domestic market. As a direct custodian, team is responsible in efficient and timely broadcast of corporate events to clients, processing of instructions, computing entitlements and processing corporate event payment. Common corporate event processed includes but not limited to cash dividend, bonus shares, rights issues, proxy meeting, take over, merger, interest, redemption and conversion to name a few. Each event has its unique handling which makes it interesting to learn. If you are up for a challenge, looking for an exciting career, have the passion to learn, then come join us!

Job Responsibility:

Act as the input agent for the operations and ensure all allocated corporate events are: processed within the required timeframes, all instructions are processed within required deadlines, processing performed as per operational manuals, any deviations are to be reported immediately to Assistant Manager / Manager, full adherence to team’s control functions and end of day checklists/requirements
Demonstrate high level of competency and understanding in processing all activities with high level of accuracy
To ensure prompt escalation (as per escalation matrix) to the Assistant Manager / Manager for all matters which may present a potential financial loss or client service concern
Accountable for maintaining satisfactory audit/regulatory/risk ratings and be consistent with Group and Company policies and standards requirements at all time (inclusive of involvement during the reviews as scheduled by the business)
To demonstrate critical and analytical skills that include the ability to analyses information and generating ideas/solution for decision making based on available references
Conduct periodic reviews on existing procedures with a focus on delivering efficiency and identification of best practices
Provide support to team members on operational activities to ensure all aspects of team activities are satisfactorily covered
Demonstrate the ability to adapt to changes and supports the Management’s decision
Action oriented: Drives a supportive team environment driven by people centric values
Change Management: Effectively drive and manage change to achieve business goals
Cover for departmental Assistant Manager in his/her absence
Participate in process related discussions

Requirements:

A post-graduate diploma or degree in any discipline
Acquire a broad understanding of all the Corporate Action processes and market specifications for various markets assigned
Possess relevant Securities background and knowledge - at least 12 months of Securities experience
Ability to speak and understand English fluently, writes business letters and reports, and has good conversational / telephone skills
Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data
Evidence of good analytical, statistical and data mining skills to study trends and make projections
Production management skills and ability to initiate process improvements
Excellent attention to detail
Good interpersonal skills and networking abilities in building relationships with people at all levels
Good organisational skills with the ability to prioritise workloads to meet tight deadlines
Able to work and think correctly under pressure
Able to work on Sunday (Working days are from Sunday to Thursday)
For internal application, staff must have completed at least 18 months in their current role

Nice to have:

Experience in Securities processing environment
Knowledge in Corporate Actions, Trade Settlement, Cash Payments/FXs in Global Custody or Direct Custody businesses

What we offer:

Enrolment into Corporate Actions academy which offers comprehensive product training and knowledge testing
Dedicated on the job training with focused training plan for effective learning opportunity

Additional Information:

Job Posted:

March 21, 2025

Expiration:

April 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Global Support Executive