Graduate Customer Support with German, Hewlett Packard Enterprise

Graduate Customer Support with German

Hewlett Packard Enterprise

Location:

Bulgaria, Sofia

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are looking for a Graduate Customer Support with German to join our Customer Solution Center team. The Customer Support Agent is the first line of enquiry for all calls for our customers. You should log the calls/cases, to ensure that the customer is entitled to the service, to forward the cases to the most appropriate technically skilled team and to coordinate different support activities.

Job Responsibility:

Timely responding to customers via phone/mail/web
Logging cases, providing information to solve customer problem
Managing customer expectations by taking into consideration the entitlement and identifying customer problems
Keeping customer informed, keeping precise case documentation
Participating in projects for process or quality improvements
Managing multiple tasks or cases simultaneously with minimal supervision
Keeping documentation as per requirements
Meeting the deadlines and keeping the service level agreements
Handles on time case escalations and complex situations

Requirements:

Graduated in the last year from a Bachelor/Master program (2023 or 2024)
Good command of English
Very good language skills in German
Great communication skills and a social and customer oriented nature
Friendly and positive attitude in the work environment
Self motivated and not afraid of a challenge
Ability to properly maintain technical and case documentation
Ability to handle multiple tasks at the same time

Nice to have:

Accountability
Action Planning
Active Learning
Active Listening
Bias
Business Growth
Business Planning
Coaching
Commercial Acumen
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Contacts
Customer Experience Strategy
Customer Service
Customer Solutions
Data Analysis Management
Data Collection Management
Data Controls
Design Thinking
Empathy
External Customers
Follow-Through
Growth Mindset

What we offer:

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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