Graduate Remote Engineer, Hewlett Packard Enterprise

Graduate Remote Engineer

Hewlett Packard Enterprise

Location:

Bulgaria, Sofia

Category:

-

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Joining our Global Remote Services team as a Technical Solutions Graduate you will be providing remote service and technical guidance to our customers. Your focus will be on solving various business systems and applications problems, guiding onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Job Responsibility:

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
Participate in workshops, trainings and office visits to improve technical and process knowledge and increase professional expertise

Requirements:

Bachelor or Master’s degree completed in the last year (preferably in Engineering/IT)
Excellent verbal and written communication skills
Excellent analytical and problem solving skills
Customer oriented attitude
Mastery in English
Ability to operate effectively within a virtual (cross-cultural) team

Nice to have:

Accountability
Accountability
Action Planning
Active Learning
Active Listening
Bias
Business Growth
Business Planning
Coaching
Commercial Acumen
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Experience Strategy
Customer Solutions
Data Analysis Management
Data Collection Management
Data Controls
Design Thinking
Empathy
Follow-Through
Growth Mindset
Intellectual Curiosity
Long Term Planning
Managing Ambiguity

What we offer:

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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