Graduate Supplier Performance Manager, Hewlett Packard Enterprise

Graduate Supplier Performance Manager

Hewlett Packard Enterprise

Location:

Bulgaria, Sofia

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

Job Responsibility:

Manage quality of services delivered by the supplier
Responsible for the Supplier’s service delivery performance and daily interaction and cooperation with other HPE teams within the Support organization and with the Supplier’s Service Delivery Manager
Monitors daily activity (e.g., support tickets) dispatched to Supplier using internal HPE tools and dashboards
Assures, that supplier’s engineer who performed service also reports all the work done properly
Analyse weekly and monthly reports, by identifying tickets, where Supplier repaired or installed device after the requested time
Propose and drive corrective actions to eliminate such similar missed repairs in the future
On monthly basis to prepare and present internally the Supplier’s performance
Participate in internal team meetings and external ones (with Supplier), if required
Communicate with external HPE Suppliers and Customers, if needed
Have ability to develop yourself in wide areas of expertise, by having access to exceptional training materials and knowledgeable colleagues
Get opportunity to understand how the business and relationship works in-between the biggest worldwide companies, who are HPE’s customers
Possibility to practice your other language then English, as the team covers Suppliers located and operating in whole Europe

Requirements:

Bachelor or Master’s degree completed in the last year OR recently
Very good communication, negotiation and influencing skills
Excellent analysing and organizational skills
Ability to make quick and informed decisions
Proactive and able to work under pressure
Ability to operate effectively within a virtual (cross-cultural) team
Customer oriented attitude
Experience and literacy in MS Office products - Word, Excel, PowerPoint, SharePoint
Excellent communications skills in English

Nice to have:

Analytical thinking with ability to identify and understand key data in reports (Excel)
ITIL process knowledge
Project management fundamentals
Good/excellent communication skills in another European language OR Proficiency in another language would be considered an advantage
Automation experience

What we offer:

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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