Graduate Technical Solutions Consultant, Hewlett Packard Enterprise

Graduate Technical Solutions Consultant

Hewlett Packard Enterprise

Location:

Bulgaria, Sofia

Category:

IT - Software Development

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

At HPE, our team members search beyond customers' needs today to accelerate what’s next and make a difference — for others, our company, and the planet. Our customers turn to us because we are positive, empathetic and enterprising. We embrace opportunities to accelerate this transformation across data, connectivity, cloud and security.

Job Responsibility:

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Resolve incoming internal or external businesses and end user's problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
Proactively assist customers to avoid or reduce problem occurrence
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
Engage team members for support as required to ensure internal or external business and end user SLA demands are met

Requirements:

Bachelor or Master’s degree completed in the last year (preferably in Engineering/IT)
Excellent verbal and written communication skills
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Customer oriented attitude
Mastery in English
Ability to operate effectively within a virtual (cross-cultural) team

Nice to have:

Experience with case management databases and tools
Experience in troubleshooting in a technical environment
Good/excellent communication skills in another European language

What we offer:

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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