Group Housing Coordinator, Marriott Bonvoy

Group Housing Coordinator

Marriott Bonvoy

Location:

United States, Gaylord Palms Resort & Convention Center

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

22.00 USD / Hour

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Job Description:

The Group Housing Coordinator processes reservation requests, ensures accuracy of room blocks, and provides exceptional guest service. The role involves following company policies, maintaining professionalism, and supporting team goals.

Job Responsibility:

Process reservation requests, changes, and cancellations
Identify guest reservation needs
Verify availability of room type and rate
Explain guarantee, special rate, and cancellation policies
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Communicate VIP reservation information
Input and access data in reservation system
Oversee accuracy of room blocks and reservations
Input group rooming lists
Set-up proper billing accounts
Follow company policies and procedures
Maintain confidentiality of proprietary information
Welcome and acknowledge guests
Assist individuals with disabilities
Develop and maintain positive working relationships
Comply with quality assurance expectations
Perform other reasonable job duties as requested

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
No license or certification required

What we offer:

Great Benefits
Endless career opportunities
Inclusive, people-first culture
Opportunities beyond traditional hotel roles

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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