Group Reservations Coordinator, Marriott Bonvoy

Group Reservations Coordinator

Marriott Bonvoy

Location:

Australia, Brisbane

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

As the Group Reservations Coordinator, you are responsible for coordinating the reservations, rooming lists, accounts and run sheets for all conference and event business. This role requires excellent communication skills, attention to detail, and a customer-centric approach to ensure guest satisfaction while supporting the hotel’s occupancy and revenue goals. Group Reservations Coordinators also collaborate with the Front Office, Sales, Catering & Events and Revenue management teams to ensure seamless operations with clients, organisers, conference guests and internal operational stakeholders.

Job Responsibility:

Coordinating with Group and Event organisers on rooming lists and group itinerary
Enter rooming lists for all conference, corporate, social and inbound groups into property management systems
Assist Catering & Events with developing group rundowns
Attend pre-conference and post conference briefings
Update guest information and ensuring correct routing for master accounts
Manage all phases of billing handed over from Sales including deposits, routing & billing comments as per contract instructions
Build and monitor Res-link Groups website and respond to guest enquiries when required

Requirements:

Strong organizational and multitasking skills
Proficient in using reservation systems, revenue management tools, and hotel property management systems (PMS, OPREA)
Work experience within reservations team within 4/5 star hotel environment
Must have passion & attitude with keen attention to detail and strong problem-solving skills
Exceptional communication and interpersonal skills

What we offer:

The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognized training programs by Marriott International
Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program
‘Great places to work’ certified

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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