Groups, Meeting & Events Manager, Marriott Bonvoy

Groups, Meeting & Events Manager

Marriott Bonvoy

Location:

United Kingdom, Manchester

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Meeting Event & Group Manager holds a pivotal role within our organization, entrusted with the comprehensive oversight of Meeting and Events and group bookings. This position is integral to the seamless operation of our hotel, ensuring that all reservations are managed with the utmost precision and efficiency. The individual is working with different stakeholders within the organisation in order to maximise the conversion and enhance overall guest satisfaction.

Job Responsibility:

Respond promptly to inquiries, providing tailored solutions and working with clients to negotiate terms and pricing
Follow & convert the enquiry adhering to the Group & Events procedure
Process contract & deposit as per the schedule and up to the final bill
Plan with the customer the event until the day & ensure a thorough handover is planned with the operation team for a seamless experience
Maximise the diary availability as per the sales strategy
Capitalize and leverage brand tools and resources to maximize impact of the brand’s contribution
Ensure bookings are properly coordinated with other departments
Identify and proactively reach out to potential group & events clients
Implement targeted sales strategies to increase group and events bookings and revenue
Manage relationships with existing clients
Collaborate with the commercial team to create special offers and packages for group & events bookings
Create and maintain a database of potential group leads
Collect client feedback to continuously improve the client satisfaction
Manage client expectations and resolve any issues or challenges
Share clear handover of these groups to operations for an exceptional service
Ensure billing is accurate, deposits are paid on time and invoices are reconciled after the stay
Participate in regular meetings with the sales, marketing, revenue, and operations teams
Maintain Reservation system up to date
Work closely with the Director of Sales and Revenue Manager
Represent the hotel at client events, trade shows, and industry conferences
Stay updated on industry trends, competitor activities, and market demands
Ensure CRM is kept up to date at all times
Build a positive environment among the assigned team and colleagues
Be an inspiring frontrunner, leading by example, guiding and assisting assigned team in all circumstances
Minimizes safety hazards by following all safety rules and procedures
Adheres to hospitality policies and procedures and verifies that team is doing the same
Ensures a high level of customer satisfaction
Present oneself correctly and represent the company image and values at all times
Apply Health & Safety guidelines at all times
Performs all duties and responsibilities in a timely and efficient manner

Requirements:

A warm and genuine individual who enjoys putting people first
Strong team player
Strong written and verbal communication skills
Customer service and quality-focused with a keen attention to detail
Excellent organisational and time-management skills
Experienced in the sales and management of events
Someone who wants to grow and develop within the company

What we offer:

Meals & refreshments on duty
Uniforms
Complimentary car parking
Bike to work scheme
Performance based incentives
Learning and development opportunities
Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide
Recognition programmes

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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