GTM Architect, UpGuard

UpGuard

Location:

Multiple, Multiple

Category:

IT - Software Development

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

As a fast-growing SaaS company, we need someone to manage and improve our revenue technology stack, ensuring seamless integration across our systems. This role is crucial in driving efficiency, enhancing data accuracy, and supporting cross-functional teams in making data-driven decisions. We want to hear from you if you’re passionate about leveraging systems to improve processes and maximize revenue growth.

Job Responsibility:

Administer, configure, and manage CRM and CSP systems (HubSpot and ChurnZero) and integrated sales and CS tech stack (Outreach, Gong, UserGems, etc.)
Identify areas for process automation and drive system enhancements to improve data integrity, efficiency, and team productivity
Collaborate with internal stakeholders to prioritize and manage system updates, integrations, and new tool implementations
Create and execute the technical roadmap to support current and future growth initiatives, with an eye towards scalability, performance, and compliance
Ensure seamless integration of revenue systems, including customer data management and optimized workflows
Maintain data integrity across platforms by establishing data governance policies, and cleaning, enriching, and normalizing data
Facilitate data migration projects when necessary, ensuring accuracy and minimal disruption to revenue operations
Serve as the primary point of contact for key revenue system troubleshooting, user support, and permissions management
Partner with Sales, Customer Success, Marketing, and Finance teams to align on processes, data flows, and system configurations
Support cross-functional projects that impact revenue generation, customer lifecycle management, and business growth

Requirements:

Minimum 3 years of experience in revenue operations, business systems management, or a similar role within a SaaS company
Proven track record of managing and enhancing revenue technology stacks (e.g., HubSpot, Customer Success Platforms, Automation Platforms, etc.)
Deep understanding of CRM platforms and ability to customize workflows, fields, and data integrations
Experience with API integrations and third-party platforms to create seamless data flows between systems
Strong analytical skills with the ability to interpret data and generate actionable insights
Excellent communication and stakeholder management skills, with a customer-centric approach
Familiarity with project management methodologies and ability to lead cross-functional initiatives

Nice to have:

Experience working in a high-growth SaaS organization
Knowledge of revenue forecasting models and customer lifecycle metrics
Experience with BI tools (e.g., Tableau, Looker) or scripting languages (e.g., SQL, Python)

What we offer:

Monthly Lifestyle subsidy: use this for financial, physical and mental wellbeing (all regions)
WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard (all regions)
$1500 USD annual Learning & Development allowance: to support your career development all team members will be able to expense development opportunities against this allowance (all regions)
Generous Annual Leave/PTO allowances: time to recharge your batteries (all regions)
18 weeks paid Parental Leave: irrespective of parenting role (all regions)
Personal Leave allowance: this includes sick & carer’s leave (all regions)
Fully remote working environment: whilst we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance (all regions)
Top-spec hardware: all team members will be provided with top-spec laptops for their role (all regions)
Personal device security & online privacy protection subsidy: UpGuard provides team members with a paid subscription to personal device security & online privacy protection platform (all regions)
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work (all regions)

Additional Information:

Job Posted:

April 01, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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GTM Architect