Guest Experience Expert / Reservation, Marriott Bonvoy

Guest Experience Expert / Reservation

Marriott Bonvoy

Location:

Indonesia, Surabaya

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

Job Responsibility:

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard
Process guest requests for wake-up calls
Receive, record, and relay messages accurately
Log all guest requests or issues into computer
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders
Assist guests with accessing internet and guestroom entertainment
Assist guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

What we offer:

Inclusive, people-first culture
Opportunities to put guests at ease in a friendly, genuine and approachable environment
Part of a united Four Points by Sheraton community

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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