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Guest Experience Specialist

https://www.marriott.com Logo

Marriott Bonvoy

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Location:
United States, Los Angeles

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

26.36 - 32.95 USD / Hour

Job Description:

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.

Job Responsibility:

  • Deliver a wide range of services to guide guests through their stay
  • Take ownership of the guest experience in main hotel areas
  • Process operational needs
  • Address guest requests
  • Complete reports
  • Deliver quality meals
  • Share highlights of the local area

Requirements:

  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required

Nice to have:

  • Thoughtful
  • Spirited
  • Loves serving up huge doses of fun
  • High energy
  • Do-it-yourself attitude
What we offer:
  • Health care benefits
  • Retirement benefits
  • Earned paid time off and/or sick leave
  • Life insurance
  • Disability coverage
  • Other life and work wellness benefits

Additional Information:

Job Posted:
March 21, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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