Guest Service Agent, Marriott Bonvoy

Guest Service Agent

Marriott Bonvoy

Location:

Australia, Perth

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Join us as a Guest Experience Expert in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.

Job Responsibility:

Be an expert on the hotel and the surrounding area, have a sense of the local to exceed traveller expectations
Assign rooms according to traveller requests and preferences whenever possible
Handle general enquiries, and provide a friendly, genuine service with each traveller experience
Assist with verifying and adjusting billing for travellers whilst following up with traveller questions and requests
Build and strengthen relationships with existing and new travellers to enable future bookings

Requirements:

Experience with OPERA property management system or similar
Relevant experience in a similar role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude
Be able to manage working overnights

What we offer:

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Parttime

Work Type:

On-site work

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