Guest Services Associate I, Marriott Bonvoy

Guest Services Associate I

Marriott Bonvoy

Location:

China, Luohe

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Job Responsibility:

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
Secure payment
activate/reissue room keys
Ensure rates match market codes, document exceptions
Verify/adjust billing for guests
Communicate to appropriate staff when guests are waiting for an available room
Advise guest of messages
Clear departures in computer system
Coordinate with Housekeeping to track room status and guest concerns
File guest paperwork or documentation
Operate telephone switchboard station
Run and check daily reports, contingency lists, and credit card authorization reports
Supply guests with directions and information
Answer, record, and process all guest calls, requests, questions, or concerns
follow up to ensure each has been met to guests’ satisfaction
Arrange transportation for guests/visitors
Count and secure bank at beginning and end of shift
Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
Notify Loss Prevention/Security of any reports of theft

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

What we offer:

Opportunities to put guests at ease in a friendly, genuine and approachable environment
Join a portfolio of brands with Marriott International
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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