Guest Services Associate I, Marriott Bonvoy

Guest Services Associate I

Marriott Bonvoy

Location:

China, Beijing

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Guest Services Associate I at Four Points by Sheraton Beijing Haidian Hotel and Apts is responsible for processing guest check-ins, check-outs, room assignments, and other guest-related tasks. The role involves ensuring guest satisfaction, coordinating with housekeeping, and maintaining a professional appearance. The position requires no prior experience or certifications and offers a supportive and inclusive work environment.

Job Responsibility:

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
Secure payment
Activate/reissue room keys
Ensure rates match market codes
Verify/adjust billing for guests
Communicate to appropriate staff when guests are waiting for an available room
Advise guest of messages
Clear departures in computer system
Coordinate with Housekeeping to track room status and guest concerns
File guest paperwork or documentation
Operate telephone switchboard station
Run and check daily reports, contingency lists, and credit card authorization reports
Supply guests with directions and information
Answer, record, and process all guest calls, requests, questions, or concerns
Arrange transportation for guests/visitors
Count and secure bank at beginning and end of shift
Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
Notify Loss Prevention/Security of any reports of theft

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

What we offer:

Inclusive, people-first culture
Opportunities to put guests at ease in a friendly, genuine, and approachable environment
Part of a united Four Points by Sheraton community
Supportive team environment

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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