Guest Services Representative, Robert Half

Guest Services Representative

Robert Half

Location:

United States, Palo Alto

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

You will serve as a non-clinical liaison, providing exceptional customer service to patients, their families, and visitors while ensuring adherence to safety and quality programs at a hospital in Palo Alto, California.

Job Responsibility:

Serve as a non-clinical liaison to assist patients before, during, and after their visits
Greet and guide patients, families, and visitors throughout the hospital and clinics
Schedule and manage appointments while providing clear instructions and directions
Respond to patient concerns, escalating issues as necessary
Assist with transportation information, including hospital shuttles and local services
Support patient experience initiatives by offering emotional support and practical assistance
Communicate patient and guest needs to appropriate departments
Facilitate wayfinding, concierge services, and delivery of guest amenities
Maintain sensitivity and confidentiality in all interactions
Manage site-specific navigation needs in areas like emergency departments and surgical units.

Requirements:

High school diploma or GED equivalent
2 years in customer service (hospitality, public relations, banking, concierge services, etc.) OR 1 year in a healthcare setting (hospital, clinic, medical office, etc.) OR Completion of a navigation certification program
Basic PC skills (Windows, Excel, Word)
Experience with EPIC or other patient database systems preferred
Must be able to adjust communication styles to fit diverse needs
Ability to maintain confidentiality of sensitive information
Knowledge of local geography and hospital services is a plus.

Nice to have:

Experience with EPIC or other patient database systems
Knowledge of local geography and hospital services.

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in 401(k) plan
Access to competitive compensation and benefits
Free online training.

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Parttime

Work Type:

On-site work

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