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We are seeking an experienced and proactive Hard Services Manager to oversee the technical and maintenance operations within a prestigious mixed-use development in the City of London. This role will ensure the effective delivery of all hard services, maintaining compliance with statutory regulations and industry best practices while optimising building performance and occupant satisfaction.
Job Responsibility:
Lead and manage the hard services function, covering mechanical, electrical, and building fabric maintenance
Ensure compliance with all relevant health and safety, statutory, and environmental regulations, including but not limited to PPM, reactive maintenance, and compliance testing
Develop and implement planned preventative maintenance (PPM) schedules to maximise asset lifecycle and minimise downtime
Oversee and manage specialist subcontractors and in-house maintenance teams, ensuring high-quality service delivery
Monitor and control budgets, ensuring cost-effective solutions while maintaining operational excellence
Conduct regular audits, risk assessments, and condition surveys to identify and mitigate potential issues
Lead on technical projects and infrastructure improvements, ensuring minimal disruption to tenants and stakeholders
Work closely with soft services teams, landlords, tenants, and other key stakeholders to ensure seamless operational performance
Manage and maintain asset registers and compliance documentation, ensuring up-to-date records for all mechanical, electrical, and building systems
Respond to and manage emergency maintenance issues efficiently and effectively
Provide technical expertise and guidance to on-site teams, ensuring adherence to best practices and legislative requirements
Requirements:
Proven experience in a similar role within a facilities management environment, ideally in mixed-use or commercial sites
Strong knowledge of electrical maintenance
Experience managing budgets, PPM schedules, and maintenance contracts
Strong leadership skills with experience managing in-house teams and external contractors
Excellent problem-solving abilities and a proactive approach to maintenance management
Strong communication and stakeholder management skills
Relevant electrical industry qualifications City & Guilds, NVQ or equivalent
What we offer:
Competitive salary with performance-based incentives
Pension scheme and healthcare benefits
Opportunities for career development and professional training
Working within a prestigious, high-profile development in Central London
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