Hardware Support Engineer, Hewlett Packard Enterprise

Hardware Support Engineer

Hewlett Packard Enterprise

Location:

United States, All, Utah

Category:

-

Contract Type:

Employment contract

Salary:

69100.00 - 158900.00 USD / Year

Save Job

Apply Position

Job Description:

The role is designed as ‘Hybrid’ with an expectation to work on average 2-3 days per week from an HPE office. The Hardware Support Engineer is responsible for managing the onsite delivery of software services, pre-sales, post-sales or service delivery support, installation, and configuration for customer environments. The position includes solving various business systems, networking, and application problems, ensuring customer satisfaction and loyalty, and providing direct post-sales systems on-site technical support.

Job Responsibility:

Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues
Maintains a high level of customer satisfaction by clarifying customer needs and communicating the needs to HPE
Responsible for hardware support deliverables and acts as collaborator with the ASM for the technical deliverables
Performs all types of hardware related tasks including installation, configuration, proactive (firmware), and break fix
Will escalate issues as needed to HPE account and according to established procedures
Integrate technical knowledge and business understanding to create solutions for customers
Resolve most technical incidents independently within your technical area
Work with team members to resolve more complex or cross-technology incidents
Identify potential escalations and alert management proactively
Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
Apply HPE solutions to meet moderately complex customer needs within area(s) of technical responsibility
Balance internal needs with customer needs within defined parameters
May identify additional services that could lead to future service revenue growth
Build strong relationship with management in assigned accounts.

Requirements:

Bachelor's degree preferred or Associate degree holder (technical field) with 2-3 years working experience in related fields desired
TS/SCI Clearance with specific polygraph required at time of hire
Must be comfortable working on-site M-F at customer location near Salt Lake City
Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
Broad knowledge of corporate organization, job, and policies
Communicate tactfully with diplomacy up to senior management levels within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative)
Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
Provide suggestions for operational efficiencies.

Nice to have:

Accountability
Active Learning
Change Management
Business Growth
Coaching
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Centric Solutions
and more.

What we offer:

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Specific programs for personal & professional development
Inclusive working environment celebrating individual uniqueness.

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.