Head Butler, Marriott Bonvoy

Head Butler

Marriott Bonvoy

Location:

Saudi Arabia, Riyadh

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry; Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained; Completes inspections and holds people accountable for corrective action; Assists in developing and maintaining the acknowledgment and service of all guests visiting the location; Supports management to ensure all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay

Job Responsibility:

Verifies guest room status is communicated to the Front Desk in a timely and efficient manner
Inspects guestrooms on a daily basis
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
Inventories stock to verify adequate supplies
Supports and supervises an effective inspection program for all guestrooms and public space
Verifies all employees have proper supplies, equipment and uniforms
Communicates areas that need attention to staff and follows up to verify understanding
Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures
Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary
Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them
Schedules employees to business demands and for tracks employee time and attendance
Verifies employees understand expectations and parameters
Verifies property policies are administered fairly and consistently
disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)
Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met
Observes service behaviors of employees and provides feedback to individuals
Verifies employee recognition is taking place on all shifts
Participates in an on-going employee recognition program
Sets a positive example for guest relations
Participates in the development and implementation of corrective action plans to improve guest satisfaction
Empowers employees to provide excellent customer service
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Responds to and handles guest problems and complaints
Strives to improve service performance

Requirements:

High school diploma or GED
2 years experience in Butlers or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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