Head of Customer, Sales & Ancillaries, TUI

Head of Customer, Sales & Ancillaries

TUI

Location:

United Kingdom, Luton

Category:

Sales

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

As the Head of Customer, Sales & Ancillaries, you will be a key driver of TUI Airline’s commercial success, responsible for maximizing customer revenue streams and enhancing the overall customer experience. Reporting to the Airline Chief Commercial Officer, you will lead a multinational team and oversee three core areas: customer commercial strategy, direct sales & digital distribution, and airline ancillaries.

Job Responsibility:

Define & Execute the Airline Customer Strategy
Optimize & Expand Direct Sales Channels
Maximize Ancillary Revenue Streams
Strategic Stakeholder Management
Commercial & Financial Performance Ownership
Drive Innovation & Digital Transformation
Ensure Regulatory & Compliance Excellence
Lead & Develop a High-Performing Team
Enhance Performance Marketing & Data-Driven Strategies
Strengthen Airline Contribution to TUI EBIT

Requirements:

Proven experience in senior leadership roles within the airline, travel, or aviation industry
Deep understanding of airline markets, competitive dynamics, customer segmentation, and industry trends
Expertise in e-commerce, digital sales, and direct distribution
Strong track record in developing and optimizing airline ancillary products
Proficiency in performance marketing, financial modeling, and KPIs
Strong analytical skills with expertise in pricing strategies, P&L management, and revenue optimization
Experience in leading multinational teams

Nice to have:

Agile & Resilient Leadership
Inspirational People Leadership

What we offer:

Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support
Flexible working
Access to TUI Learning Hub
Opportunities to work on global projects and teams
Involvement in local charity and sustainability initiatives

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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