Healthcare Customer Service Representative, Robert Half

Healthcare Customer Service Representative

Robert Half

Location:

United States, Minneapolis

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

We are offering a long-term contract employment opportunity for an experienced Healthcare Customer Service Representative to join our team. Our industry is healthcare and the role will be fully remote. As a Customer Service Representative, you will be supporting Care Delivery Organizations and assisting a large patient base.

Job Responsibility:

Fielding inbound calls from patients and addressing their inquiries about eligibility and authorizations
Accurately documenting all patient interactions and information
Providing exceptional customer service at all times
Efficiently handling data entry tasks and order entry operations
Corresponding with patients via email as needed
Scheduling appointments for patients
Managing both inbound and outbound calls to resolve patient issues
Utilizing Microsoft Excel and Word for various administrative tasks
Navigating through health care audits, specifically those related to Medicare and Medicaid
Familiarity with the Centers for Medicare & Medicaid Services (CMS) procedures and guidelines
Ensuring strict adherence to HIPPA regulations and other privacy laws

Requirements:

Must have Medicaid call center experience within the last 2 years
Prior experience in call center customer service
Strong customer service skills
Expertise in data entry
Ability to handle email correspondence effectively
Proficiency in managing both inbound and outbound calls
Proficiency in Microsoft Excel
Proficiency in Microsoft Word
Experience in order entry
Ability to schedule appointments efficiently
Experience in health care audits, particularly Medicare and Medicaid
Knowledge of Centers for Medicare & Medicaid Services (CMS) standards and regulations

What we offer:

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 25, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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