Help Desk Analyst I, Robert Half

Help Desk Analyst I

Robert Half

Location:

United States, Woodbridge

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

We are offering a permanent employment opportunity for a Help Desk Analyst I in Woodbridge, New Jersey. In the IT industry, you will provide critical technical assistance, including support for logins, passwords, and general Windows issues.

Job Responsibility:

Provide primary support for IT-related user and system issues, including phone support and technical installations
Handle tasks related to distributed computer services
Utilize your knowledge of Active Directory and Windows to troubleshoot and resolve issues
Maintain a customer service mindset and helpful personality throughout all interactions
Manage service desk tickets efficiently and effectively
Ensure the smooth operation of Windows 10 and promptly address any problems
Utilize Active Directory, DNS, WINS, and DHCP to support computer operations and networks
Perform break-fix tasks as necessary to keep systems running smoothly
Apply your technical aptitude and initiative to continually improve our IT support services

Requirements:

Minimum of 2 years of experience in a Help Desk Analyst role or similar IT support role required
Demonstrated proficiency in Microsoft Windows 10
Solid understanding and experience with Active Directory
Proven ability to manage Service Desk Tickets effectively
Knowledge of DHCP - DNS, and DNS systems
Experience in Break Fix methodology
Excellent problem-solving skills and the ability to prioritize tasks
Strong communication skills, both written and verbal
Ability to work in a team and independently as needed

Nice to have:

Preferred, but not required, a bachelor's degree in Computer Science or related field

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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