Help Desk Analyst I, Robert Half

Help Desk Analyst I

Robert Half

Location:

United States, New London

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are providing an opportunity for a Help Desk Analyst I in the healthcare sector, based in New Lond, Connecticut. As a Help Desk Analyst I, your primary role will involve responding to and managing customer support inquiries, troubleshooting technical issues, and maintaining an efficient ticketing system. This role offers a short term contract employment opportunity.

Job Responsibility:

Respond to customer support inquiries through various channels such as phone, email, or chat
Troubleshoot and provide solutions for basic technical issues related to software, hardware, or network connectivity
Manage and track customer support tickets in the system, ensuring updates are timely
Assist users with tasks including user account management and password resets
Provide support for a range of applications, including business-specific software and productivity tools
Escalate complex issues to higher-level support teams when necessary
Utilize internal knowledge bases and documentation to guide problem resolution
Assist with the setup and troubleshooting of hardware and peripheral devices, including printers, monitors, and other accessories
Monitor system dashboards or alerts to proactively identify and report potential issues
Educate users on basic cybersecurity best practices, such as securing sensitive data and identifying phishing attempts

Requirements:

Proficiency in Android Development, with the ability to troubleshoot and resolve related issues
Extensive knowledge of Cisco Technologies, including setup, maintenance, and troubleshooting
Familiarity with Citrix Technologies, demonstrating the ability to manage and resolve issues effectively
Experience with Mac Computers, including troubleshooting and regular maintenance
Proficiency in Microsoft software and systems, including Office Suite and other related applications
Understanding of Active Directory and its functionalities, with the ability to manage user accounts and permissions
Experience with Apple Devices, including setup, troubleshooting, and maintenance
Strong knowledge of Computer Hardware, with the ability to diagnose and repair issues
Experience in Configuration Management, with the ability to maintain and update system configurations
Demonstrated skills in Deployments, including planning, executing, and managing software and hardware deployments

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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