Help Desk Analyst I, Robert Half

Help Desk Analyst I

Robert Half

Location:

United States, Los Angeles

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are seeking a Help Desk Analyst I to join our team in the legal industry located in Los Angeles, California. In this role, you will be tasked with providing technical support to our team, troubleshooting software applications, and delivering excellent customer service.

Job Responsibility:

Provide first-level technical support in a help desk environment
Address and resolve a significant volume of incidents daily
Troubleshoot issues with Microsoft Office Suite 2013/2016/2019/365
Handle software application troubleshooting, training will be provided for legal-specific applications
Expertly support Windows in terms of performance and connectivity issues
Deliver high-quality customer service consistently
Resolve printer problems and service desk tickets
Manage audio-video support as required

Requirements:

Provide first-level technical support in a help desk environment
Address and resolve a significant volume of incidents daily
Troubleshoot issues with Microsoft Office Suite 2013/2016/2019/365
Handle software application troubleshooting
Expertly support Windows in terms of performance and connectivity issues
Deliver high-quality customer service consistently
Resolve printer problems and service desk tickets
Manage audio-video support as required
Proficiency in using Microsoft Office 365 is essential for this role
Working knowledge of Audio Video equipment and its troubleshooting is required
Candidates must be capable of resolving Printer Problems
Experience with Service Desk Tickets is a must-have

What we offer:

medical
vision
dental
life and disability insurance
eligible to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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