Help Desk Analyst II, Robert Half

Help Desk Analyst II

Robert Half

Location:

United States, Southern Rhode Island

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

This position spans across the IT industry and is located in Southern Rhode Island. You will be accountable for providing excellent technical support, guaranteeing the seamless operation of our IT systems, and proactively solving problems.

Job Responsibility:

Ensure prompt resolution of IT support tickets while maintaining clear and detail oriented communication
Provide IT support to employees, ensuring a high level of customer satisfaction
Troubleshoot and support PCs, printers, peripherals, and network connectivity issues with a customer-first mindset
Assist employees with technology issues so they feel supported and empowered
Adhere to established IT policies and procedures to ensure efficient issue resolution
Take responsibility of technical issues, seeing them through to resolution with minimal supervision
Contribute to IT projects and assist with system administration tasks as needed
Support users on physical desktops, laptops, and Virtual Desktops
Develop knowledge base articles for self-help issues
Maintain hardware and software within the ticketing system
Onboard and remove employees
Work in a dynamic environment, ready to tackle challenges as they arise
Be available during normal business hours with occasional off-hour/weekend projects
Identify problems, draw valid conclusions, and suggest solutions

Requirements:

Bachelor's Degree in IT or equivalent experience
Minimum of 3 years of IT support experience in a helpdesk or desktop support role
Strong working knowledge of Windows 11, Office 365, OneDrive, Sharepoint and Teams, MFA, Zebra printers, and networking concepts
Experience troubleshooting and repairing desktops, laptops, troubleshooting virtual desktop environments, supporting mobile devices, including iPhones, iPads, and Surface tablets
Excellent written and verbal communication skills with a focus on user-friendly support
Ability to multitask and manage multiple customer support requests efficiently

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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