Help Desk Analyst II, Robert Half

Help Desk Analyst II

Robert Half

Location:

United States, San Antonio

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are in search of a Help Desk Analyst II to join our team in the Defense Service industry based in San Antonio, Texas. In this role, you will be tasked with the responsibility of handling escalated support tickets, offering expert-level support for Microsoft Office 365 applications, and managing endpoint security. This role also involves the administration and troubleshooting of Barracuda security solutions, diagnosing complex hardware and software issues, and providing both remote and on-site support to end-users.

Job Responsibility:

Handle and resolve escalated support tickets within established guidelines, making use of the ConnectWise ticketing system for tracking and documentation
Offer expert-level support for various Microsoft Office 365 applications, including but not limited to email, Teams, and related services
Administer and troubleshoot Barracuda security solutions, including email filtering and network security devices
Oversee and maintain endpoint security using SentinelOne, encompassing threat detection, analysis, and remediation
Diagnose and resolve complex hardware and software issues, escalating to Level 3 support as necessary
Provide remote and on-site support to end-users, ensuring a high level of customer satisfaction
Document troubleshooting steps and solutions in the knowledge base to improve efficiency and reduce future incidents

Requirements:

Minimum of 3 years experience in a similar role within the Defense Service industry
Proficiency in Android Development
Solid understanding and experience with Cisco Technologies
Familiarity with Citrix Technologies
Ability to troubleshoot and resolve issues on Mac Computers
Proficient in popular applications and Active Directory
Experience in supporting Apple Devices
Strong knowledge of Computer Hardware
Experience in Configuration Management
Proven track record in managing Deployments
Proficiency in using ConnectWise
Familiarity with popular Office 365
Experience with Barracuda
Working knowledge of Azure Sentinel

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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