Help Desk Analyst II, Robert Half

Help Desk Analyst II

Robert Half

Location:

United States, Wilmington

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are offering a long-term contract employment opportunity for a Help Desk Analyst II in Wilmington, Delaware. This role involves a broad range of tasks, including technical support for end users, administration and support of Office 365, and troubleshooting and configuration of hardware. Your role will be essential in maintaining the smooth operation of our IT systems.

Job Responsibility:

Analyze and resolve technical issues, ensuring customer satisfaction
Administer and support Office 365, including user management and exchange management
Troubleshoot and configure hardware such as printers and laptops
Manage and troubleshoot technologies including Solarwinds, Kaseya RMM, and O365
Support Windows 10 and 11, including basic to advanced troubleshooting
Provide mobile device support, including iOS troubleshooting and hardware troubleshooting
Manage Azure support, including files and VPN
Participate in client-facing activities with detail-oriented approach
Develop and implement sustainable and manageable solutions
Contribute to the helpdesk team, working both independently and collaboratively
Maintain a strong attention to detail and excellent organizational and problem-solving skills
Demonstrate a commitment to continuous personal and detail-oriented growth and lifelong learning
Execute and thrive in stressful situations

Requirements:

Proficiency in Android Development
Extensive knowledge of Cisco Technologies
Familiarity with Citrix Technologies
Skilled in operating Mac Computers
Expertise in Microsoft products and services
Experience in managing Active Directory
Ability to troubleshoot Apple Devices
Understanding of Computer Hardware
Experience in Configuration Management
Knowledge in overseeing Deployments

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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