Help Desk Analyst III, Robert Half

Help Desk Analyst III

Robert Half

Location:

United States, Pittsburgh

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

This role is vital to our Information Technology industry, offering a long term contract employment opportunity. The successful candidate will be instrumental in providing multi-tier technical support, resolving complex issues, and ensuring excellent customer service.

Job Responsibility:

Help in troubleshooting and resolving complex technical issues
Offer excellent customer service and communication to all users
Undertake configuration and troubleshooting of network systems
Utilize Citrix Technologies, Database, EO/IR systems, Lotus Notes, and Microsoft in daily operations
Maintain and manage Windows Server, Active Directory, and Office 365
Take charge of Deskside Support and Desktop Hardware
Perform advanced desktop support, networking, and system administration duties
Adhere to Configuration Management best practices
Continuously update and maintain accurate customer credit records
Efficiently process customer credit applications

Requirements:

Minimum of 3 years of experience in a similar role
Proficient in Citrix Technologies
Extensive knowledge of Databases
Familiarity with EO/IR systems
Experience with Lotus Notes
Proficiency in Microsoft software and applications
Experience with Active Directory
Strong understanding of Computer Hardware
Experience in Configuration Management
Capable of providing Deskside Support
Knowledge of Desktop Hardware

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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