Help Desk Analyst

• Assist users from various departments within the health system with their technical needs
• Provide over-the-phone support to ensure effective and timely resolution of issues
• Manage and resolve patient portal inquiries, such as password resets and navigation help
• Maintain a high level of customer service, embodying a "patient first" approach
• Utilize various software tools, including Microsoft Access and Active Directory, for effective problem-solving and user assistance
• Ensure accurate record-keeping and data management
• Balance work commitments effectively, ensuring no clashes with other schedules
• Engage in continuous learning and adaptation to new technologies and system updates

• Proficiency in Call Center Customer Service is required, with a focus on excellent communication and problem-solving skills
• Comprehensive knowledge of Microsoft software and applications, including Word, Excel, and PowerPoint
• Familiarity with Microsoft Access is necessary, with an emphasis on database management and data entry
• Proficiency in Active Directory is essential, including user account creation, password resets, and group policy management
• Experience in Configuration Management is required, with an ability to maintain and enhance system configurations according to set protocols
• Understanding of Connectivity concepts is essential, including troubleshooting network issues and managing wireless connections
• Previous experience in the Healthcare, Hospitals, or Social Assistance industries is preferred
• Ability to work collaboratively in a team environment and manage multiple tasks simultaneously
• Strong attention to detail and the ability to work under pressure, responding to urgent requests as necessary
• Must demonstrate a commitment to maintaining the highest standard of patient confidentiality and adhere to all HIPAA regulations

Previous experience in the Healthcare, Hospitals, or Social Assistance industries is preferred

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan