Help Desk Analyst, Robert Half

Help Desk Analyst

Robert Half

Location:

United States, Culver City

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are offering a temporary to permanent employment opportunity for a Help Desk Analyst. Operating within the Healthcare industry, you will be working remotely, focusing on managing and supporting data systems and customized Salesforce applications. Your role will be instrumental in ensuring data integrity and operational functionality while providing technical and administrative support across the team.

Job Responsibility:

Handle system requests and address data inaccuracies to maintain operational functionality
Collaborate with internal teams, including IT, product management, and field operations, to align with organizational goals
Process and manage monthly files received from health plans and social agencies, ensuring accurate and timely uploads into the Salesforce system
Address individual data requests, such as adding individuals to programs based on health plan referrals or social agency communications
Perform data corrections as needed, ensuring alignment with health plan records to facilitate accurate payment processing
Process time-sensitive disenrollment requests, reversals, and data adjustments with accuracy and urgency
Maintain proper documentation and handle audit-related data issues
Guide non-technical field staff through workflows and resolve system-related queries
Participate in onboarding and mandatory HIPAA training
Acquire expertise in customized Salesforce applications, electronic health records (EHRs), and Microsoft-based products

Requirements:

Proficiency in using Microsoft technologies, including Microsoft Windows, Microsoft Word, and Microsoft Internet Explorer
Experience with Active Directory
Familiarity with Apple devices and their operation
Knowledge of computer hardware and configuration management
Proven ability in Salesforce administration, working with Salesforce environments and platforms
Ability to manage and work with claims data, compiling data, complex datasets, and complex databases
Proficiency in computer data entry and experience with data analysis tools
Experience with data asset management, data cleaning, and data cleansing
Keen eye for identifying and correcting data errors
Understanding of data movement and data privacy protocols
Familiarity with EHR System and eHealth
Experience working with health care databases and communicating with health care professionals
Knowledge of telehealth systems and operations
Microsoft Certification is highly desirable
Familiarity with the Microsoft technology stack

Nice to have:

Microsoft Certification
Familiarity with the Microsoft technology stack

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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