Help Desk Analyst, Robert Half

Help Desk Analyst

Robert Half

Location:

United States, Ramsey

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are seeking a proficient Help Desk Analyst to join our team. The chosen candidate will play a crucial role in the Information Technology sector. In this position, you will be responsible for handling client requests, managing accounts, and resolving issues. This role offers a long-term contract employment opportunity.

Job Responsibility:

Process customer requests efficiently and accurately, including password resets, account maintenance, and software installations
Handle additions, moves, and changes for new employees and terminations
Install printers and software, ensuring optimal functionality
Grant access rights to shared folders and domain groups as needed
Troubleshoot a variety of software issues including operating system, SAP, Microsoft Office, Citrix, and browsers
Provide remote support using tools such as LANDesk, Zoom, and Remote Desktop
Resolve issues related to Google email and Cisco VPN Client/Secure Auth OTP
Maintain knowledge of M365 Environment including Email, Teams, SharePoint, and One Drive
Keep accurate records of customer interactions and issues resolved

Requirements:

Process customer requests efficiently and accurately, including password resets, account maintenance, and software installations
Handle additions, moves, and changes for new employees and terminations
Install printers and software, ensuring optimal functionality
Grant access rights to shared folders and domain groups as needed
Troubleshoot a variety of software issues including operating system, SAP, Microsoft Office, Citrix, and browsers
Provide remote support using tools such as LANDesk, Zoom, and Remote Desktop
Resolve issues related to Google email and Cisco VPN Client/Secure Auth OTP
Maintain knowledge of M365 Environment including Email, Teams, SharePoint, and One Drive
Keep accurate records of customer interactions and issues resolved
Proficient in Citrix Technologies
Strong knowledge of Database management
Experience with EO/IR systems
Familiarity with Lotus Notes
Expertise in Microsoft software and tools
Proficient in Active Directory management
Knowledge of Computer Hardware
Experience with Configuration Management
Deskside Support skills
Understanding of Desktop Hardware
Proficiency in Microsoft Windows operating systems

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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