Help Desk Analyst, Robert Half

Help Desk Analyst

Robert Half

Location:

United States, Philadelphia

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

We are offering a long-term contract employment opportunity for a Help Desk Analyst in the healthcare, hospitals, and social assistance industry located in Philadelphia, Pennsylvania. As a Help Desk Analyst, you will be responsible for supporting users across the health system, managing patient portal issues, and ensuring a high level of customer service.

Job Responsibility:

Address user issues across all departments within the health system, including corporate and hospital departments
Provide support to the patient portal, including password resets and navigation assistance
Uphold the health system's 'patient first' motto in all interactions and services
Apply your customer service experience from diverse backgrounds to enhance user satisfaction
Handle all communication over the phone, providing efficient and effective solutions to user inquiries
Manage your schedule to ensure availability during required hours
Utilize your technical skills, including Microsoft, Microsoft Access, Active Directory, Configuration Management, and Connectivity, to resolve issues and maintain system efficiency
Demonstrate an outgoing personality and comfort in speaking with people, contributing to a positive work environment and user experience

Requirements:

Prior experience in the Healthcare, Hospitals, or Social Assistance industry
Proven experience as a Help Desk Analyst or similar role
Proficiency in using Microsoft Suite, particularly Microsoft Access
Demonstrated skills in Call Center Customer Service
Familiarity with Active Directory and Configuration Management
Experience in troubleshooting and resolving connectivity issues
Strong problem-solving skills and the ability to work under pressure
Excellent communication skills and the ability to work collaboratively with other team members
Ability to provide high-quality customer service, demonstrating patience and problem-solving abilities
Willingness to stay updated with system information, changes, and updates

Nice to have:

Demonstrated skills in Call Center Customer Service

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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