Help Desk Manager, Robert Half

Help Desk Manager

Robert Half

Location:

United States, Huntington Park

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are in search of a Help Desk Manager for a long term contract opportunity in Huntington Park, California. This role is in the IT industry where you will be responsible for managing various technologies and providing deskside support.

Job Responsibility:

Overseeing and managing the help desk operations and ensuring the efficient and timely resolution of IT issues
Handling the deployment and configuration management of computer hardware
Maintaining expertise and keeping up-to-date with Cisco Technologies
Managing and supporting Citrix Technologies within the organization
Utilizing Cloud Technologies effectively to optimize operations
Leveraging Dell Technologies for infrastructure management and support
Implementing ITSM practices for service management and improvement
Managing and maintaining the Active Directory for user and access management
Providing Deskside Support to resolve technical issues and improve user experience
Ensuring the smooth running of all IT systems and providing user training where necessary

Requirements:

Proficiency in Cisco Technologies is required
Familiarity with Citrix Technologies is essential
Must have knowledge of Cloud Technologies
Experience with Dell Technologies is a prerequisite
Skills in IT Service Management (ITSM) are necessary
Knowledge of Active Directory is mandatory
Ability to troubleshoot Computer Hardware is expected
Proficiency in Configuration Management is required
Experience in Deployments is preferred
Prior Deskside Support experience is a must

What we offer:

medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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