Help Desk Manager, Robert Half

Help Desk Manager

Robert Half

Location:

United States, Los Angeles

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The position involves managing customer service operations, supervising ticketing systems, and ensuring smooth IT operations. This role offers a contract to permanent employment opportunity.

Job Responsibility:

Supervise ticketing system operations
Prioritize and follow up on tickets
Manage and provide hands-on assistance with senior help desk technical issues
Escalate complex issues to other teams
Ensure adherence to ITIL practices
Maintain proficiency in Microsoft 365
Manage and ensure compliance with Service Level Agreements (SLA)
Utilize skills in Cisco, Citrix, Cloud, and Dell technologies
Apply knowledge in ITSM, Active Directory, Computer Hardware, Configuration Management, Deployments, and Deskside Support
Oversee system, network, and security operations

Requirements:

Supervise ticketing system operations
Manage and provide hands-on assistance with senior help desk technical issues
Escalate complex issues to other teams
Ensure adherence to ITIL practices
Maintain proficiency in Microsoft 365
Manage and ensure compliance with Service Level Agreements (SLA)
Utilize skills in Cisco, Citrix, Cloud, and Dell technologies
Apply knowledge in ITSM, Active Directory, Computer Hardware, Configuration Management, Deployments, and Deskside Support
Oversee system, network, and security operations
Demonstrable proficiency in Cisco Technologies
Extensive experience with Citrix Technologies
Proficient understanding of Cloud Technologies
Hands-on experience with Dell Technologies
Familiarity with IT Service Management (ITSM)
Proven knowledge of Active Directory
Experience in managing Computer Hardware
Excellent skills in Configuration Management
Ability to handle Deployments effectively
Prior experience in Deskside Support

Nice to have:

Adherence to ITIL practices

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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