Help Desk Manager, Robert Half

Help Desk Manager

Robert Half

Location:

United States, Voorhees, NJ

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

As a Help Desk Manager, you will be responsible for overseeing our service desk team and ensuring our IT support processes are efficient and effective. You will collaborate with different departments to enhance service efficiency and lead a team of technicians to provide top-tier service delivery.

Job Responsibility:

Oversee a team of service desk technicians, providing mentorship and direction
Efficiently manage the flow of tickets and ensure issues are resolved in a timely manner
Refine and develop IT support processes for optimal service delivery
Collaborate with other departments to enhance the efficiency of IT services
Track performance metrics and instigate continuous improvement initiatives
Utilize ITSM and active directory in managing and troubleshooting IT issues
Engage in the deployment and configuration of various technologies including Cisco, Citrix, Cloud, and Dell Technologies
Provide deskside support and manage computer hardware issues

Requirements:

Comprehensive understanding and practical experience with Cisco Technologies
Proficiency in Citrix Technologies
Familiarity with Cloud Technologies, including implementation and troubleshooting
Experience with Dell Technologies
Knowledge of IT Service Management (ITSM)
Ability to manage and troubleshoot Active Directory
Strong skills in Computer Hardware, including maintenance and repair
Proficiency in Configuration Management
Experience in managing and facilitating IT Deployments
Expertise in Deskside Support, including resolving end-user issues

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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