Help Desk Specialist, Robert Half

Help Desk Specialist

Robert Half

Location:

United States, Phoenix

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

This position offers a great opportunity to join a dynamic IT team and provide exceptional technical support to company employees and clients. The ideal candidate will have a passion for problem-solving, excellent communication skills, and a commitment to delivering a positive user experience.

Job Responsibility:

Provide first-level technical support via phone, email, and ticketing systems, resolving IT-related issues efficiently and effectively
Diagnose and troubleshoot hardware, software, and network issues
Log and update tickets in the help desk system, ensuring accurate documentation of issues, resolutions, and follow-up actions
Collaborate with internal teams and escalate unresolved technical problems to the appropriate IT staff
Support end-users in the setup and configuration of hardware, software, and systems, including desktops, laptops, printers, smartphones, and business applications
Assist in user account management, including password resets and application access
Provide support for remote workers, assisting with VPNs, virtual desktops, and other remote working technologies
Maintain strong customer service standards, ensuring issues are resolved promptly and users are kept informed throughout the process
Identify recurring issues and suggest process improvements or solutions to prevent future problems

Requirements:

Associate degree or higher in Information Technology, Computer Science, or a related field preferred
Relevant certifications (e.g., CompTIA A+, ITIL) are a plus
1-3 years of help desk or technical support experience in a corporate environment
Solid knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common productivity tools
Experience with ticketing systems such as ServiceNow, Zendesk, or similar platforms
Basic understanding of networking concepts like TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting
Familiarity with Active Directory, Office 365 administration, and remote support tools
Excellent problem-solving skills, strong verbal and written communication, customer-service-focused attitude, and ability to multitask in a fast-paced environment
Ability to work independently and collaboratively with IT professionals and non-technical users

What we offer:

medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.