Help Desk Technician, Robert Half

Help Desk Technician

Robert Half

Location:

United States, Ames

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

We are offering a long term contract employment opportunity for a Help Desk Technician in the high tech engineering industry, based in AMES, Iowa. As a Help Desk Technician, you will be responsible for handling customer queries, maintaining system networks, and ensuring smooth operation of technical equipment.

Job Responsibility:

Efficiently troubleshoot network issues and ensure connectivity
Handle high-volume data entry tasks with accuracy
Utilize ticketing system to manage and resolve customer queries
Provide superior customer service by addressing customer issues promptly
Collaborate in a team environment to enhance the quality of service
Contribute to maintaining accurate customer credit records
Assist in setting up routers and other network hardware
Actively participate in enhancing the functionality of various Windows Environments
Use problem-solving skills to handle complex technical issues
Monitor customer accounts and take necessary action when required

Requirements:

Proficiency in handling a Ticketing System
Demonstrable ability in Basic Network Troubleshooting
Familiarity with Network Hardware
Capability in comprehensive Network Troubleshooting
Proficient in Computer Data Entry
Experience in Data Entry
Capability to handle High-Volume Data Entry
Excellent Customer Service skills
Ability to provide Superior Customer Service

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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