Help Desk Technician, Robert Half

Help Desk Technician

Robert Half

Location:

United States, Des Moines

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

65000.00 USD / Year

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Job Description:

A leading healthcare provider is expanding its IT team and is seeking a Help Desk Technician to manage Tier 1 and Tier 2 support tickets while delivering top-notch customer service in a fast-paced, Microsoft-focused environment.

Job Responsibility:

Diagnose and resolve technical issues related to Microsoft Office 365, Active Directory, and Windows-based tools
Manage incoming support requests in a ticketing system, ensuring timely and accurate resolutions
Provide exceptional customer service to end-users, including remote and onsite support
Troubleshoot system and application errors or inefficiencies with a self-directed and adaptable approach
Collaborate with IT teams to streamline processes and optimize user experiences

Requirements:

Proven experience in Help Desk Tier 1 and Tier 2 support roles
Strong working knowledge of Microsoft environments, including Office 365 and Active Directory
Skilled in troubleshooting hardware/software issues within a ticket-based workflow
Exceptional communication and customer service skills
Self-motivated, adaptable, and capable of working independently in a dynamic setting

What we offer:

Medical, vision, dental, and life and disability insurance
401(k) plan

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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