Help Desk Technician, Robert Half

Help Desk Technician

Robert Half

Location:

United States, Ames

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are offering an opportunity for a skilled Help Desk Technician to join our team in AMES, Iowa, United States. This role will be instrumental in our high-tech engineering industry, where you will be working on a variety of tasks including troubleshooting network issues, handling high-volume data entry, and providing superior customer service. This is a long-term contract position that does not require relocation as it is based in AMES, Iowa.

Job Responsibility:

Troubleshoot and resolve a variety of Windows environment issues
Assist end-users with networking, IP addresses, routers, hookups, and connectivity problems
Provide excellent customer service and respond to inquiries in a timely manner
Utilize ticketing systems to track and resolve issues effectively
Conduct basic network troubleshooting and maintain network hardware
Manage high-volume data entry tasks with accuracy and efficiency
Collaborate with team members in a fast-paced, dynamic environment
Monitor customer accounts and take appropriate actions when necessary
Document all actions and solutions for future reference
Contribute to the growth and success of the team by sharing knowledge and skills

Requirements:

Proficiency in using a Ticketing System for managing and resolving issues
Capability to perform Basic Network Troubleshooting to identify and fix common network problems
Familiarity with Network Hardware such as routers, switches, and hubs
Competence in Network Troubleshooting, including the ability to diagnose and resolve more complex network issues
Ability to perform Computer Data Entry tasks quickly and accurately
Experience in Data Entry, demonstrating attention to detail and organizational skills
Ability to handle High-Volume Data Entry tasks efficiently without compromising on accuracy or speed
Strong Customer Service skills, with a focus on providing helpful and responsive service
Track record of providing Superior Customer Service, demonstrating the ability to exceed customer expectations and resolve any issues effectively

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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