Helpdesk admin, Randstad

Helpdesk admin

Randstad

Location:

United Kingdom, Bellshill

Category:

Office Administration

Contract Type:

Not provided

Salary:

11.00 - 12.36 GBP / Hour

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Job Description:

Helpdesk Admin - Bellshill ML4 3NJ- immediate start - Leading employer - long term contract. Are you hard working, reliable and looking for work with a leading employer? We are excited to be recruiting for our expanding Helpdesk due to growing demand. Would you like to be part of a new growing venture? Are you motivated and enthusiastic?

Job Responsibility:

Answer calls for a growing multi contract fast paced Helpdesk
Live Call logging on Internal CAFM systems
Assigning and Dispatching to various resources via multiple channels
Work to Service level agreements preventing financial penalties to the business
Issue reports to Internal and external clients/Customers using in-house system
Pro-Actively Monitor and Chase work Orders to completion within the required SLA
First line support for our electric vehicle charging (GeniePoint) customers
Action requests via various channels
Administration tasks as required by the business

Requirements:

FM Helpdesk experience
Experience of working to strict SLAs & KPIs
Good Customer Service Skills
Excellent attention to detail including a high level of accuracy
Experience in working in a fast-paced environment
Experience with Microsoft packages

What we offer:

Holiday (weekly pay)
Pension
Full training provided
Excellent working environment / Team

Additional Information:

Job Posted:

April 02, 2025

Expiration:

April 09, 2025

Work Type:

On-site work

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