Helpdesk admin, Randstad

Helpdesk admin

Randstad

Location:

United Kingdom, Bellshill

Category:

Office Administration

Contract Type:

Not provided

Salary:

11.00 - 12.00 GBP / Hour

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Job Description:

Facilities Management (FM) is primarily responsible for managing incoming requests and inquiries related to facility operations, logging them as work orders, assigning tasks to relevant technicians or contractors, tracking progress, and ensuring timely resolution while adhering to service level agreements (SLAs) and key performance indicators (KPIs).

Job Responsibility:

Ability to work to a high standard of accuracy
To work to deadlines and under pressure and prioritize own workload
Ability to deal with sensitive enquiries
Demonstrate and maintain high standards of customer care
Ability to input, extract and interpret information from manual and computerized information sources
Work as an effective team member

Requirements:

Proficient in using all standard Microsoft Office packages (Word, Excel, Email etc.)
Excellent telephone manner, being polite and courteous at all times
A team player who is able to confidently interact with others, but who is also able to work independently
Logical thinker with good organisation and administration skills

What we offer:

Pension
Holiday (weekly pay)

Additional Information:

Job Posted:

April 02, 2025

Expiration:

April 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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