Helpdesk Admin, Randstad

Helpdesk Admin

Randstad

Location:

United Kingdom, Bellshill

Category:

Customer Service

Contract Type:

Employment contract

Salary:

12.36 GBP / Hour

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Job Description:

Helpdesk Admin - immediate start - Leading employer - long term contract. Duties include answering calls, logging calls, assigning resources, monitoring tasks within SLA, issuing reports, and providing first-line support for electric vehicle charging customers. Experience required includes FM Helpdesk experience, working with strict SLAs & KPIs, customer service expertise, attention to detail, and proficiency in Microsoft packages. Opportunities for training and a potential permanent position are available.

Job Responsibility:

Answer calls for a growing multi contract fast paced Helpdesk
Live Call logging on Internal CAFM systems
Assigning and Dispatching to various resources via multiple channels
Work to Service level agreements preventing financial penalties to the business
Issue reports to Internal and external clients/Customers using in-house system
Pro-Actively Monitor and Chase work Orders to completion within the required SLA
First line support for our electric vehicle charging (GeniePoint) customers
Action requests via various channels
Administration tasks as required by the business

Requirements:

FM Helpdesk experience
Experience of working to strict SLAs & KPIs
Good Customer Service Skills
Excellent attention to detail including a high level of accuracy
Experience in working in a fast-paced environment
Experience with Microsoft packages

What we offer:

Holiday
Pension
Full training provided
Excellent working environment / Team

Additional Information:

Job Posted:

April 03, 2025

Expiration:

June 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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