High Performance Compute Systems Site Lead, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:

United States, Los Alamos

Category:

IT - Software Development

Contract Type:

Employment contract

Salary:

101900.00 - 234500.00 USD / Year

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Job Description:

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Job Responsibility:

Service delivery
Maintain the HPC systems availability to the customer
Lead technical output of on-site HPE HW technicians, system admins, and system analysts
Serve as primary customer focal point for system support of systems and on-site activities
Full-time 100% presence on customer site for standard business hours
Routine face-to-face and group interaction with site team to organize tasks, follow up, and assist with challenges they encounter
Track system health and Cases, review regularly (weekly) with customers and HPC leadership
Maintaining availability reports for tracking SLA’s
Pre-plan system upgrades
review plans with team and customers, arrange for staffing and equipment, including pre-arrange open lines of communication in case of issues
Escalate Cases and assist team members escalating Cases to next-tier support, and follow-up to drive closure via escalation processes
Manage on-site parts inventory using HPE business tools
Manage site tools and equipment
Maintaining the on-call schedule to support our 365 24x7 contracts
Assisting with hardware and system installation activities in new systems
Team support
Build strong working relationships with teammates, leadership, and customers
Maintain awareness of upcoming training and prompt team members to complete trainings
Maintain a team calendar of planned leave including on-call schedule for operational issues
Provide performance review input to the District Service Manager (DSM) and suggestions for team member performance and development
Escalate to DSM any personnel issues, risk of missing SLA, or customer satisfaction
Maintain a clean and safe working environment
Support DSM in on-boarding new team members by providing site-specific details (e.g. customer network accounts, badge, parking, etc.)

Requirements:

Active Department of Energy (DOE) Q Clearance or have held one in the past 3 years
if previous clearance, must not foresee a problem with it being reinstated
8+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study
without a degree, three additional years of relevant professional experience (11+ years in total)
In-depth knowledge of high-performance computing (HPC) systems
Proficiency in managing and optimizing HPC environments, including system configuration, performance tuning, and troubleshooting
Strong understanding of parallel computing, cluster management, and distributed computing technologies
Experience with HPC workload managers and schedulers such as SLURM, PBS, or similar
Advanced knowledge of Linux operating systems
Familiarity with software development tools and environments commonly used in HPC, including compilers, debuggers, and performance analysis tools
Experience with various scripting languages such as Python or Bash
Proven experience in system administration, including hardware and software installation, maintenance, and upgrades
Knowledge of network architecture, storage solutions, and data management within HPC environments
Ability to implement and manage security protocols and best practices in a high-performance computing context to maintain customer security posture
Strong project management skills, including planning, execution, and monitoring of HPC projects
Ability to lead and coordinate a team of technical professionals, ensuring timely and successful project delivery
Experience in resource allocation, budgeting, and performance metrics tracking for HPC projects
Excellent problem-solving abilities, with a focus on identifying root causes and implementing effective solutions
Strong analytical skills to assess system performance and make data-driven decisions for optimization
Ability to troubleshoot complex technical issues in a high-stakes HPC environment
Exceptional communication skills, both written and verbal, to effectively interact with team members, stakeholders, and clients
Ability to convey complex technical information in a clear and concise manner to non-technical audiences
Strong collaboration skills to work effectively within a multidisciplinary team and across organizational boundaries
Extensive experience in HPC system management and administration, with a track record of successful project and team leadership
Willingness to participate in ongoing professional development and training opportunities which may require travel
Duties require US Citizenship

Nice to have:

CompTia A+ or Server+ Certification
Security+ Certification
Linux+ Certification
PMP or Project+
Vendor Certifications
Experience with ticket-tracking software (Salesforce, SmartSheets)

What we offer:

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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High Performance Compute Systems Site Lead