Job Description:
Enter status of rooms cleaned; Complete checklists to report cleanliness and condition of each assigned area; Complete required Housekeeping paperwork; Identify room assignments and type of cleaning required for each room; Inspect guest rooms after being cleaned by Housekeeper; Respond promptly to requests from guests and other departments; Enter guest rooms following procedures for gaining access and ensuring vacancy before entering; Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; Follow all company and safety and security policies and procedures; Report any maintenance problems, safety hazards, accidents, or injuries; Complete safety training and certifications; Properly store flammable materials; Ensure uniform and personal appearance are clean and professional; Maintain confidentiality of proprietary information; Protect company assets; Welcome and acknowledge all guests according to company standards; Anticipate and address guests’ service needs; Assist individuals with disabilities; Thank guests with genuine appreciation; Ensure adherence to quality expectations and standards; Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings; Develop and maintain positive working relationships with others; Support team to reach common goals; Listen and respond appropriately to the concerns of other employees; Speak with others using clear and professional language; Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance; Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces; Reach overhead and below the knees, including bending, twisting, pulling, and stooping; Stand, sit, kneel, or walk for an extended period across an entire work shift; Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination; Enter and locate work-related information using computers and/or point of sale systems; Visually verify and interpret written documents; Perform other reasonable job duties as requested by Supervisors
