Hospitality Technician I - Convention Services, Cox Enterprises

Cox Enterprises

Location:

United States, Baltimore

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

28.70 - 43.03 USD / Hour

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Job Description:

The Hospitality Technician I – Convention Services is responsible for the installation, maintenance, and service of custom hospitality products specializing in convention services. The Hospitality Technician I – Convention Services will ensure, via monitoring and maintenance, a 100% uptime during the duration of the customer’s event. The technician is responsible for delivering a high-quality customer experience, upholding standards, and meeting company goals. This role consistently partners with all departmental resources (Hospitality Technician II – Convention Services, show management, decorators, sales, engineering, contracted facilities and/or partner venues) to meet customer requests/demands

Job Responsibility:

Performs all Layer I and Layer II applications for equipment installs, configurations, provisions, maintenance, upgrades, debugging, and adjustments
Coordinates with customer service, building services, show management, exhibitors, convention center admin, and vendors for installation of Hospitality products. Including access to areas such as IDFs (Intermediate Distribution Facility), DCC, roof, etc.
Assists Hospitality Technician II with a wide variety of equipment to provide phone, data communication, and advanced services
Communicates directly with customers, business partners, customer service reps, decorators, and hotel staff and provides excellent customer service and professionalism
Provides direction to team members, vendors, property personnel based on show and/or property needs
Verifies the operational performance of system equipment for compliance to design specifications and quality of service targets
Utilizes designated test equipment and tools specific to Hospitality Services
Maintains and troubleshoots metro area networks (MAN) and wide area networks (WAN) connectivity over fiber, ethernet, and GigE links
Ensures all cable drops, floor runs etc. are completed with the upmost professionalism and with the customers and event attendee’s safety in mind
Knowledge of mature wiring standards, i.e., taking over older convention spaces
Competent in splicing 6/12 single-mode and multi-mode fiber
Ensures maps and floor plans are accurate and verified by the customer and/or customer service
Engages the customer before, during, and after the installation to answer questions, ensure readiness and customer satisfaction
Responds to and resolves incoming trouble ticket calls within key performance metrics
Assists boundary partners with orders to validate quote requirements
Ensures proper deinstall after customer move out
Recover temporary deployed equipment by safely removing and disposal of temporary cable drops, phones, etc.
Maintain a clean and safe work environment
Remains current on the latest technology and/or Safety requirements
Assists with inventory management
If driving is required – valid state driver’s license and a good driving record
May operate boom lifts as needed
Willingness to pivot to support cross functional teams i.e.: Hospitality Network, Blueprint RF, etc.
Maintain professional and hygienic appearance
Works “On Call” as scheduled to support customer and special events
Schedule will align with business needs and could include after hours, nights, and weekends

Requirements:

High School diploma/GED with minimum 1 year of experience in convention services
OR 3 years in related cable or telecommunications field
OR 7 years of equivalent experience in hospitality or convention services in lieu of a diploma or certification
Understands the methodology and differences when installing, terminating, and maintaining Cat3/5/6, single, and multi-mode fiber cabling
Requires strong knowledge of Microsoft Suite, Unix, Navicat, MySql, PCAnywhere, Cisco Prime, Solarwinds, WLC (wireless controllers), SecureCRT, Aruba Airwaves, and Adobe
Excellent interpersonal, presentation, and collaborative skills to work effectively with teams throughout organization
Candidate must meet physical requirements and/or limitations for equipment and uniform use (for example, ladder weight limitations – reference Physical Requirements and Environmental section above) and be able to differentiate technical devices and equipment in the field (including those which are color-coded)
Clear hearing to meet Environmental section above
Maintain certifications and licenses, as required by state and municipal laws i.e.: OSHA10, and lift certifications, etc.
IF required, valid state driver’s license and a safe driving record
Successfully meet (and maintain) background check requirements including additional requirements (if any) for specialized projects/services

Nice to have:

Any level degree or certification beyond High School diploma/GED +1 years of experience in related discipline desired (i.e., Marketing, Business, Engineering, etc.)
Prefer certification in AS/AA, A+, N+, CCNA certifications
Experience in telecommunications or cable industry

What we offer:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
Generous compensation & bonus structure
Flexible time off policies
Amazing healthcare plans at low cost to you
Free access to Care.com
Funds to pay for classes, certifications or school
Free access to Calm + counseling for mental wellbeing

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Hospitality Technician I - Convention Services