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Our client is an American Manufacturing MNC, currently recruiting for a HR Services Specialist (6 months renewable contract) to join their HR team. This role will manage the HR operational activities for the Singapore office, including work passes management, HR queries resolution, process improvements, and training delivery for newly hired HR specialists. The candidate will also be responsible for employee documentation and using Workday Help tool to capture and analyze inquiries.
Job Responsibility:
Timely management of MOM work passes - renewal, application, cancellation etc
manage HR queries in an accurate and timely manner, including hiring and onboarding, employee data changes, leave of absence administration, accommodation requests, employee separations, global mobility transactions, and local benefit or payroll support
guide employees and managers on HR and Workday processes
identify and implement process improvement projects to enhance customer experience
handle escalated requests and provide proper solutions by analyzing the problem, the impact on the customer and appropriate actions
create and deliver training to newly hired HR Specialists related to Standard Operating Procedures (SOPS) customer service best practices and share data insights with the team
collaborate with appropriate HR leadership/staff, COE, HRBP or third parties to resolve complex or sensitive cases, inquiries or transactions
accurately enters data into appropriate systems and tools
use Workday Help tool to accurately capture, track, and follow-up on inquiries
provide general advice and guidance on HR policies and procedures to new or existing employees and managers
educate employees and managers on HR resources available to them and encourage the use self-service tools
maintain employee documentation (personnel file creation, retention, and deletion)
Requirements:
Bachelor's degree in human resources, business, or related fields
at least 2-3 years of experience in managing onboarding to offboarding activities, and work passes
proactive, detail-oriented and independent
strong analytical skills, proficiency in Excel and a data-driven mindset
ability to maintain confidentiality and handle sensitive information
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