HR Process Engineer, Citi

Citi

Location:

Philippines, City of Taguig

Category:

Human Resources

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The HR Process Engineer is an intermediate level position supporting Citi's HR organization. Responsibilities include process analysis, reengineering, project management, and supporting the HR ServiceNow application. The candidate should demonstrate expertise in process optimization, change management, and stakeholder collaboration.

Job Responsibility:

Perform in-depth evaluation of basic operations and business processes, family procedures, and industry standards for business supported to identify and resolve complex problems
Serve as an analytical and/or procedural expert, representing a unit or team on cross function operational processes and project deliverables
Liaise with multiple teams across the HR organization
Assume informal and formal leadership role within team as well as coach and train new recruits
Has the ability to operate with a limited level of direct supervision
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Serve as an advisor to HR groups and other partners on HR applications (specifically HR ServiceNow), processes, change impacts, etc.
Participate in key stakeholder (process owners, HR teams, systems support and technology teams) meetings to assess scope of strategic needs, educate stakeholders on strategy, and make recommendations for achieving desired impact
Partner closely with HR Process Owners and HR teams to monitor the performance of multiple initiatives, projects, and programs as they relate to HR ServiceNow
Provide detailed analyses for the overall impacts resulting from Projects and Change Requests
Engage in activities related to change management, as necessary
Acts as SME to senior stakeholders and/or other team members
Establish yourself as a subject matter expert on the HR ServiceNow application and data-driven advisor on processes within remit, including identifying tangible metrics to monitor and measure the impact of implemented changes.

Requirements:

5-8 years of relevant experience (Service Now experience preferred)
Experience with automated end-to-end sourcing tools
Proficient in Microsoft Office
Ability and experience working in a fast paced, high pressure environment
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Can exercise independence of judgement and autonomy
Strong process reengineering skills, including the ability to understand the why behind processes and offer suggestions on how to streamline and improve functionality and processes
Experience in developing project plans and managing individual deadlines and goals
Ability to find issues and problems, generate solutions and choose alternatives using basic root cause analysis
Understands HR ServiceNow functionality and is able to communication technical implications of system design.

What we offer:

Programs and services for physical and mental well-being, including telehealth options, health advocates, and confidential counseling
Expanded Paid Parental Leave Policy
Empowerment to manage financial well-being
Access to learning and development resources
Generous paid time off packages
Resources and tools to volunteer in communities.

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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HR Process Engineer