HVAC Dispatcher, Robert Half

HVAC Dispatcher

Robert Half

Location:

United States, Walnut

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are seeking a proficient HVAC Dispatcher to join our team in the service industry, located in Walnut, California. This role involves coordinating service orders, managing customer communications, assisting with office management procedures, and providing support to the Office Manager and Sales Representatives. Additionally, the position requires handling technical tools such as ADP software, About Time software, CRM systems, and maintaining customer records.

Job Responsibility:

Manage and dispatch HVAC service orders to technicians throughout the day, ensuring efficient workflow
Use mobile phone and iPad tools for effective communication with technicians and other personnel
Professionally handle incoming office phone calls, providing timely and accurate information
Keep customer automated systems up-to-date to track and close work orders
Assist Office Manager and Sales Representatives in their daily tasks for smooth operation
Perform on-call duty every other week to ensure continuous service
Generate purchase orders for technicians as needed, adhering to company guidelines
Use proficiency in computer programs and CRM to maintain accurate customer and service records
Apply strong writing and editing skills to draft service calls and time and material approvals
Close service orders promptly and efficiently, contributing to overall customer satisfaction

Requirements:

Minimum of 2 years of experience in an HVAC dispatcher role within the HVAC service industry
Proficient in ADP - Financial Services software
Strong computer skills and ability to use various computer programs
Experience in using CRM software
Familiarity with IBM AS/400 system
Knowledge of Management System operations
Proficiency in using About Time software
Excellent communication skills, both verbal and written
Ability to answer and manage inbound calls effectively
Experience in handling billing functions

What we offer:

Access to top jobs
Competitive compensation and benefits
Free online training
Medical, vision, dental, and life and disability insurance
401(k) plan enrollment for hired contract/temporary professionals

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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